WEBSITE TERMS OF USE

Conducting business and using the flyone.si website

Website and domain https://flyone.si (hereinafter also flyone.si) is operated by ASAA RAČUNALNIŠTVO d.o.o., Miklacheva 7, 1000 Ljubljana, registration number: 917430300, tax number: 95144285. ASAA RAČUNALNIŠTVO doo is the operator of Flight simulator # 1.Disputes and sells attraction tickets, events and products through its website (hereinafter also referred to as the "Seller").

Sensitive data is transmitted over a secure SSL connection, allowing you to shop online safely and securely.

The General Terms and Conditions govern the operation of the flyone.si online store, the rights and obligations of the User (hereinafter also referred to as the Buyer) and the Seller and govern their business relationship.

Payment can be made by credit cards (MasterCard, Visa and DinersClub). Payments are made through the Stripe system. All payment terms and security protocols are set and adhered to by Stripe. When buying with credit and debit cards, entering the payment card CVC code is mandatory. The code is the last 3 or 4 digits on the back of the bank card in the signature field. The transaction will be recorded in your bank statement under the name Flight simulator #1 Ljubljana. Purchase receipts/vouchers are saved in a PDF file, for which you must have Adobe Reader installed on your computer at least 7. 0. Each buyer must provide name, telephone number and e-mail address for online purchases to place an order.

The buyer or user of ASAA RAČUNALNIŠTVO doo services agrees that the data provided electronically will be used by ASAA RAČUNALNIŠTVO doo for the purpose of fulfilling the order and providing information. ASAA RAČUNALNIŠTVO doo undertakes to permanently protect all personal data of the user in accordance with the Personal Data Protection Act. If the user no longer wishes to receive newsletters and promotional messages of ASAA RAČUNALNIŠTVO doo, he may unsubscribe from them. Unsubscribe instructions can be found in each copy of the newsletter and e-mail. You can also unsubscribe by email to flights. Sim@flyone.si or by mail to ASAA RAČUNALNIŠTVO doo, Miklošičeva cesta 7, 1000 Ljubljana. Under no circumstances will the User's data be transferred to third parties. The User is responsible for protecting his/her personal data, ensuring the security of his/her e-mail address,

The Buyer is obliged to comply with the General Terms and Conditions in force at the time of making the purchase (placing an online order). The User must be specifically reminded of the General Terms and Conditions at the time of placing the order, and he must confirm his acquaintance with them by placing the order. General terms and conditions are also available at the Flight simulator #1 reception. ASAA RAČUNALNIŠTVO doo reserves the right to change the General Terms and Conditions, but the General Terms and Conditions in force at the time of purchase apply to the relations of the parties. The competent court to settle any disputes is the Court of Ljubljana.

Availability of pre-contractual information
The Seller undertakes to provide the Buyer with the following information before the Buyer is bound by the Contract or Offer:
- the main characteristics of the goods or services to the extent that this corresponds to the environment and the goods or services,
- the company, its legal address and, if available, the phone number of the company,
- the final price of the goods or services, including taxes, or the method of calculating the price if it cannot be calculated in advance because of the nature of the goods or services,
- information on any additional transport, delivery or shipment costs or a warning that such costs may be incurred if they cannot be calculated in advance,
- payment terms and conditions of supply and provision of services, time of delivery of goods or provision of services, where applicable,
- information about the company's complaint procedure or explanation of the complaint procedure, including full information about the contact person or customer support
- the address at which the enterprise actually carries out its activities, the telephone number, fax number and e-mail address of the enterprise, if any, and, if necessary, the name and legal address of the enterprise on whose behalf it acts and to whom the consumer may address his complaint,
- costs associated with the use of communications, if they differ from the basic tariff,
- the conditions, time and manner of exercising the right of withdrawal without explanation in accordance with Articles 43c and 43d of the PSCT together with the form of withdrawal referred to in Article 43d(5),
- the period within which the contract may be avoided and the conditions of avoidance (description of the right of avoidance under article 43c of the Consumer Rights Protection Act; in cases where the consumer does not have the right of avoidance under article 43c of the Consumer Rights Protection Act, the consumer must be directly informed),

- the options for out-of-court dispute resolution and other remedies available to businesses and the extent to which they are available.

Complaints about tickets

According to article 43c(12) of the Consumer Protection Act, the consumer does not have the right to withdraw from the contract in the case of the provision of entertainment services when the enterprise undertakes to fulfil its obligation on a certain date or within a certain period of time. Due to the above legal exception, according to which the consumer does not have the right to refuse the purchase of tickets, all ticket orders are mandatory, regardless of the method of ordering (by phone, fax, e-mail). or online).

Withdrawal from the contract
The consumer (this applies only to natural persons who purchase goods for purposes other than their commercial activity) has the right to notify the seller within 14 days of receipt of the goods that he is withdrawing from the contract, without having to justify his decision. Only the costs referred to in article 43d(7) of CAT may be charged to the consumer. The period begins one day after the date of receipt of the goods.
For reasons of protection of personal data and protection of user profiles, only a written refusal by e-mail or regular mail will be considered valid revocation. In case of withdrawal from the contract, the consumer must either return the received goods by mail to the seller’s address at Miklachev 7, 1000 Ljubljana, or personally bring it to Flight simulator #1 Ljubljana. The return of the received items to the company during the withdrawal period is considered a notice of withdrawal from the contract.
The consumer is obliged to return the goods to the seller intact and in the same quantity, except when the goods are destroyed, damaged, lost or reduced in quantity through no fault of the consumer. If you start using the products and change your mind, you will lose the right to refuse. Even otherwise, the goods you return must be unused, undamaged and in the original sealed packaging. We recommend that if you immediately discover that the color, size or any other characteristics do not meet your expectations, do not open the product completely or, if possible, do not open it at all. When opening the package, be careful not to damage the package and store the package carefully, including all contents to protect your product and individual accessories for at least six months from the date of receipt. to minimize your costs for any return. Please note that you are responsible for any decrease in the value of the goods if the decrease in value is caused by handling that is not strictly necessary to establish the nature, characteristics and characteristics of the goods. The consumer may not freely use the goods until the termination of the contract. The consumer may inspect and test the goods to the extent strictly necessary to establish the actual situation. Inspection of the goods in a way contrary to the above is considered to be the use of the goods, which means that the consumer thereby loses the right of refusal. characteristics and performance of the goods. The consumer may not freely use the goods until the termination of the contract. The consumer may inspect and test the goods to the extent strictly necessary to establish the actual situation. Inspection of the goods in a way contrary to the above is considered to be the use of the goods, which means that the consumer thereby loses the right of refusal. characteristics and performance of the goods. The consumer may not freely use the goods until the termination of the contract. The consumer may inspect and test the goods to the extent strictly necessary to establish the actual situation. Inspection of the goods in a way contrary to the above is considered to be the use of the goods, which means that the consumer thereby loses the right of refusal.
The only cost of the consumer's withdrawal from the contract is the cost of returning the goods (which, in the case of delivery, is charged according to the price list of the delivery service and depends on whether it is consignment/packaging/dispatched).
If the consumer has already received the goods and withdraws from the contract, he must return them to ASAA RAČUNALNIŠTVO doo or a person authorized by him to receive the goods immediately or, at the latest, within 30 days of receipt of the goods. date of notification of refusal (purchase). In the case of sales contracts, the company may suspend reimbursement of payments received until the consumer accepts the returned goods or until he/she provides proof that he/she has sent the goods back.
Refund of payments made will be made as soon as possible, but no later than within 14 days from the date of receipt of the cancellation notice. The company shall refund payments received by the consumer by the same means of payment used by the consumer, unless the consumer has directly requested the use of another means of payment and the consumer does not incur any costs as a result. Cash refunds are not possible.

In case of cancellation of the contract under which the bonus, discount code or promo code was redeemed, these funds will be counted as a discount and will not be refunded to the user. Only the paid amount will be returned to the TRR of the user. In case of withdrawal, the gift voucher is considered a means of payment and returned to the user as a gift voucher, and the amount paid is returned to the user's TRR.

Procedure for dealing with complaints
The complaint must be submitted in writing to flights. Sim@flyone.si or by registered letter to the Seller’s address. The complaint should contain your contact information and a detailed description of the complaint. The complaints procedure is confidential.
Buying tickets online is final
Before clicking on the "Payment" button, the Buyer must carefully check all the details of the purchase. After the purchase of tickets, which in the case of online purchases is carried out immediately after clicking the "Payment" button, no changes or cancellations are possible.
Other

Each order (sales contract) of the client is stored electronically on the server flyone. si.